- What is your jewelry made of?
Our products are created with high-quality metal, 14K gold-plated, 14K or 24K gold-filled, or sterling silver. All material is hypoallergenic and will last a long time when taken care of properly.
- Can I shower, swim, and work out in your jewelry?
Of course! Our products are made with high quality metals, which means they will last longer than most jewelry that isn’t solid gold or silver. But we do recommend you clean your jewelry after wearing in the ocean or chlorine.
- How do I care for my jewelry?
At the end of the day, take your jewelry off and give it a nice wipe with a soft cloth. If you know your piece was exposed to lotion, sweat, or sunscreen on your piece, rinse it off with warm water and mild soap. Dish soap works great. Once dry, make sure to store it in something airtight or a jewelry box.
- How do I clean my jewelry?
You can use a jewelry cleaning cloth or wash with dish soap and hot water. We recommend you wash your jewelry monthly to keep everything sparkling clean.
- Do you offer free shipping?
We off free shipping on all orders over $75.
- Can I cancel my order?
Our team works hard to get orders out the door. Please reach out ASAP to see if we haven't already packed your order.
- Can I change my address or something else in my order?
You have 24 hours to make any changes to your order. Please shoot us an email at firstname.lastname@example.org
- How long until my order ships?
Our estimated time to process and send the orders is 3-5 business days. We try to send them earlier than that, but life happens. We can guarantee that it will be shipped within 5 business days. And if it takes longer, reach out, and we might add a surprise to your order.
- What is your return policy?
You have 30 days to return an unused/unworn item/s for store credit. Learn more about our return policy here.
- What if my piece of jewelry comes damaged?
We know that sometimes things get damaged. Send us an email with your order number and a picture of the broken piece at email@example.com, and we will work on getting you a replacement.
- Do you ship internationally?
Currently, we only ship to the U.S. We do have goals to ship internationally soon.
- How is Harper Green sustainable?
When taken care of properly, our jewelry will last a long time. You won’t have to purchase new jewelry as often as you would with low-quality jewelry.
Our packaging is also made from sustainable and recycled materials. We like to encourage you to reuse or recycle after your unboxing.
- How is your packaging sustainable?
We are trying our best to make all packaging used with recycled materials. And we encourage you to recycle your packaging by using it for your other packages or recycling it.
- Is your jewelry ethically sourced?
Yes! We make sure to only partner with jewelry designers who are also focused on being eco-friendly.